Returns & Exchanges
All hair products must be unopened and in original packaging for returns.
Due to hygiene reasons, we cannot accept returns on opened hair extensions or products.
14-Day Return Window
You have 14 days from the date of delivery to return eligible items. Items must be:
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Unopened and in original packaging
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Unused and in perfect condition
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In original packaging with all tags attached
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Accompanied by proof of purchase
Refund Process
Return Shipping
Customer is responsible for return shipping costs unless the item is defective or incorrect.
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Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your return.
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Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Exchanges
We're happy to exchange items for a different size, color, or length. To request an exchange:
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Contact us at info@braidspot.co.uk with your order number
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Specify what you'd like to exchange and for what
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Return the original item following our return instructions
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We'll send your replacement once we receive your return
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you.
Please include:
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Order number
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Photos of the damaged/defective item
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Description of the issue
Wholesale Inquiries
Yes, we sell wholesale prices.
Please contact our sales team
Email : info@braidspot.co.uk
Phone: 07449 567446
Need Help?
For return authorization or any questions about our returns policy, please contact our customer service team:
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Email: info@braidspot.co.uk
Phone: 01202032586 or 07449567446
Hours: Mon-Fri: 10am-8pm | Sat: 10am-4pm